Parent Communication Process

We encourage families and staff to resolve problems collaboratively. Teamwork, and getting conflicts resolved in a timely manner, is very important to your child's education. Should you have a problem at your child's school, follow the steps outlined here.

It is very important to include your child's teacher in this process and document all contacts you have with personnel.

  • Step 1: Always start with the person with whom you have a concern.
  • Step 2: If the problem or conflict is unresolved, it is essential that the school principal be included in the process of resolving your concern.
  • Step 3: If the issue cannot be resolved at the school site with the principal, you may address your concern or conflict with the Quality Assurance Office at or 619-725-7211.
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